More people will potentially see your website than your physical location. Your website is your business online. How is it communicating with your potential customers? A well designed website can lend credibility and trust—and a poorly designed one can communicate just the opposite.
What are you asking your website visitors to do? Just having a "Contact Us" page on your website isn't enough. What's in it for them? Nothing much. So why should they do it? Your website should have a prominent value proposition that makes it easy for your visitors to start interacting with your business.